A replacement/refund will be resolved as swiftly as possible. In the unlikely event the item is faulty a full replacement or refund can be offered up to 30 days for faulty/damaged goods at no extra cost, however we would appreciate it if you would notify us within a few days of receipt of any such instance. Please see our returns policy and don't hesitate to contact us if you have any further questions on 01733 230499 or email FAULTY ITEMS Bella Colibris name is Italian for 'beautiful hummingbird' and was chosen because the arrival of hummingbirds herald the coming of summer in Colorado. It must also be in the original packaging.Īll costs relating to postage for returns are the buyer's responsibility and we would advise on the use of a professional courier. Bella Colibri is located inside the historic brick building at 812 12th Street that once served as the Centennial States territorial capitol before Colorado became a state. To be eligible for a return, your item must be unused and in the same condition that you received it. Returns are not usually possible if the fabric length is less than 5 metres. This handling charge covers the fact that your length of fabric has been cut specifically for you, and another future customer is unlikely to require the same length and so the Fabric Company will make a partial loss on the returned goods. Should you realise that you have ordered the wrong product, or decide that you have changed your mind and wish to return it, then please contact us, and we will liaise with the fabric company on your behalf to check whether they will accept the order back.įabric Companies do impose a restocking/handling fee, which is typically 30% of the order value, and this would be deducted from the refund given to you. We can, however, ask the fabric companies to accept your order back into stock and negotiate a refund, however, this is subject to the fabric companies' agreement and the payment of their handling charges. Each fabric order is a bespoke order as the fabric has been specifically cut to your requirements and for this reason we cannot accept a cancellation/refund or direct exchange.
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